Shipping & Delivery

DPD

We use DPD to ship our goods, an international express carrier that delivers worldwide. Depending on how quickly DPD processes the shipment and whether the product is in stock, you will usually receive your parcel within one to two working days.

Dispatch and delivery time

• We ship from Monday to Friday. Orders placed on working days before 15:00 that are fully in stock are prepared for dispatch the same day.
• The delivery time stated with each item is the period we agree with you. If a delivery is unexpectedly delayed, we will inform you by e-mail and you can choose whether to wait or to cancel free of charge. In any event we deliver within 30 days of your order, unless otherwise agreed with you.
• A delivery time applies to ALL exhausts and is ALWAYS stated in the product description. Catalytic converter replacements and dB killers are almost all in stock, with a few exceptions.
• If your order consists of several items with different delivery times, we will in principle send them as one shipment once everything has arrived. If you would rather receive the items that are in stock straight away, just let us know.

Delivery

• If nobody is home, DPD will offer the parcel to a neighbour or deliver it to a DPD Pickup point nearby. You will be notified of this through the Track & Trace. Delivery to a neighbour or to a pickup point counts as a successful delivery.
• Small items such as tank pads and dB killers are sent as letterbox parcels. These fit through the letterbox and are delivered without a signature. All other parcels are sent with signature on delivery.
• Please check your address details carefully before completing your order. If a shipment is returned to us because the address was incorrect or incomplete, or because the parcel was not collected from the DPD Pickup point within the storage period, we will charge shipping costs again for a new dispatch.

Delivery outside the European Union

If you are shipping to a country outside the EU, for example Norway or the United Kingdom, customs duties, local VAT and clearance costs may be levied on import. These costs are not included in the shipping costs and are payable by the recipient. Their amount is determined by the customs authority of the country of destination; we have no influence over this and cannot calculate these costs in advance.

1. What are the shipping costs?

   Shipping within the Netherlands and Belgium costs €9.95 with DPD. For other countries you will see the costs during checkout, before you finalise your order. If your country is not among the options, please get in touch with us to discuss the possibilities.

2. Where can I track my parcel?

   As soon as the parcel has been collected by DPD, the update follows that same day. You will receive it automatically in your inbox, so you can see straight away where the parcel is and when it will be delivered. Please note: during the busy summer months the Track & Trace is sometimes only updated later in the evening. If you have not received anything, do also check your junk mail folder.

3. What should I do if my parcel has not been delivered on the day indicated?

   Keep an eye on the Track & Trace. Parcels that have not been delivered are usually delivered the following day after all. This can be due to busy periods, nobody being home or other circumstances. If your parcel has still not been delivered after two working days, please contact us. We will then look into it for you with DPD.

4. My parcel arrived damaged. What now?

   Report this to us within two working days of receipt and include photographs of both the packaging and the product. Until the moment you receive the order, the risk of transport damage lies with us, so we will sort this out for you. Please keep the original packaging, as it is needed for the carrier’s investigation.

5. Can I return my order?

   Yes, you have a 14-day cooling-off period after receipt to withdraw from your order without giving a reason. You can read the conditions and the procedure on our returns page.