Returning Your Order
Would you like to return your order? That is possible. Below you can read exactly how it works.
A 14-day cooling-off period
From the moment you receive your parcel, you have 14 days to let us know that you wish to cancel the purchase. You do not have to give a reason for this. You can notify us in three ways: using the return button on our website, by e-mail to info@dominator.nl, or with the model withdrawal form you received with your order confirmation.
After notifying us, you have a further 14 days to actually send the item back.
If your order consists of several items, you can also return just part of it.
How to send your parcel back
With our return label — the easiest way. Request a return label when you notify us of your return. The cost is €9.95 and is deducted from your refund, so you do not have to pay anything up front. With this label your shipment is automatically linked to your order, it is followed with Track & Trace and it is guaranteed to arrive at the right address. That allows us to refund you more quickly.
You may also send it yourself, at your own expense. In that case, please note the following:
- Make sure the shipment carries sufficient postage. We do not accept parcels sent cash on delivery or with costs charged to the recipient. If such costs are nevertheless charged to us, we will deduct them from your refund.
- Send the parcel to our return address below. If the shipment is sent to a collection point or to another address, the actual costs of collecting it from there are payable by you.
- Send it with Track & Trace and keep your proof of postage. Without that proof you cannot demonstrate that you returned the parcel in time.
- Enclose a copy of the packing slip or your return number, so that we can link your shipment to your order.
Did something go wrong at our end? In the case of a missing part, transport damage or an incorrectly delivered item, we pay for the return shipment and you receive the return label free of charge.
What you may do with the product
You may unpack the item, inspect it and try it for fit just as you would in a shop. If the fit turns out to be wrong or you notice damage, you can simply return it.
If you go further than assessing it, we deduct the loss in value from your refund. For exhaust systems this works as follows:
| Condition in which we receive the item back | Deduction |
|---|---|
| Unused, complete and in its original packaging | none |
| Fitted but not started — no signs of heat, discolouration or soot deposits, complete, no marks from fitting, original packaging | none |
| Started or ridden with — signs of heat, discolouration or soot deposits | the full purchase amount |
| Damaged, incomplete or without its original packaging | determined and substantiated case by case |
An exhaust that has been up to temperature cannot be sold as new again. The loss in value is then equal to the purchase price and you will not receive a refund. So please check the fit and the condition of the item before you start the engine. The same applies to dB killers and catalytic converters that have been fitted in a running exhaust.
We photograph every return shipment on arrival and substantiate every deduction.
Refunds
You will receive your money back within 14 days of your notification, using the same payment method you used to pay. We may withhold the refund until we have received the item back or until you have sent us proof of postage.
We also refund the shipping costs you paid on the order, up to the amount of our cheapest standard shipping option. If you return only part of your order, those shipping costs are not refunded.
From the amount to be refunded we deduct: the cost of the return label if you used one, any diminution in value, and any costs as described above. You will always receive a breakdown of this.
If you paid using a pay-later or instalment arrangement, we will report the return to the payment provider so that your payment obligation is adjusted.
Products without a cooling-off period
The right of withdrawal does not apply to items made to measure specially for you. This concerns:
- exhausts made to your specification in terms of diameter or length
- made-to-measure link pipes
- other bespoke work
For these items we ask you to confirm in writing before ordering that you are aware of this. The statutory warranty of course continues to apply in full: if the item is faulty or does not correspond to what was agreed, we will resolve it.
Return address
Alle Motoronderdelen B.V.
Maassluisstraat 2
1062 GD Amsterdam
the Netherlands
Returning from a country outside the EU
Declare the shipment as a return of goods of EU origin, enclosing the return number and a copy of the original invoice. If you do not, clearance costs and import duties will be charged to us and we will deduct these from your refund.
Is your item faulty or not as it should be?
That is not a return but a warranty matter, and different rules apply. Report it to info@dominator.nl with photographs and your order number. You will hear from us within three working days. If we need more time, we will let you know within those three working days when you can expect a reply.
