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Customer Service

We want to help you with your purchase as best we can, which is why you can reach us in several ways. If you have a specific question about fitment, an order or a particular part, we recommend giving us a call — that usually settles it in a single conversation. Do you have a general question? Then have a look at our Frequently Asked Questions first, or send us a message.

How can we help?

When will you hear back from us?

We respond to messages and e-mails within three working days. If your question requires more research, we will let you know within those three working days when you can expect a full answer.

You can reach us by phone from Monday to Friday between 10:00 and 17:00 CET.

Cancelling or returning your order

You have a 14-day cooling-off period after receiving your order, during which you may withdraw from it without giving a reason. You can do so using the return button on our website, by e-mail, or with the model withdrawal form included in your order confirmation.

The full procedure, the conditions and our return label can be found on the returns page.

A faulty item or warranty

Is your item faulty, or does it not do what you could reasonably have expected of it? That is something other than a return, and different time limits apply. Report it to us with your order number and photos, and we will look for a solution together. The statutory warranty applies to all our items, and some items carry an additional manufacturer’s or brand warranty on top of that.

Submitting a complaint

Are you unhappy about something? Let us know and we will put it right. Send us your complaint with your order number, a clear description and, where possible, photos.

  • You will receive a reply from us within three working days.
  • If more time is needed to investigate your complaint, we will let you know within those three working days when you can expect a full answer.
  • If we cannot resolve the matter together, you may bring your dispute before the competent court.
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