Frequently Asked Questions
Do you have a physical store?
No, we are purely an online shop, which is why we can keep our prices so low! We have an office in Amsterdam where you can visit us. Feel free to call or email us if you'd like to stop by.
Do you also install products?
Yes, we do! All installations are handled by Druijff Racing/Kawasaki Racing in Lunteren. Curious about a price quote for installation and/or tuning of your exhaust? Give us a call or send us an email!
How can I place an order?
You can place an order directly through our webshop. If you encounter any issues or don't have online banking, you can always call us for assistance.
Which shipping service do you use?
We work with DPD, PostNLand UPS. They pick up our packages daily, which are processed the same day.
I placed an order but did not receive a confirmation.
Sometimes our emails might end up in your spam or junk folder because they are sent from an info email address. Please check these folders to see if our email is there.
I placed an order but have not received a tracking number.
When we ship your package, you will receive your tracking information at the end of the day. Please note: not all products are in stock. Be sure to read the product description carefully, as some items have a specific delivery time. The description will indicate the number of working days within which your package will be delivered.
Can I return a product?
You can exchange our products as long as they are unused, undamaged, and in their original packaging. You can return the product to us within 14 days of receiving it at our address in Amsterdam. Return shipping costs are at your own expense. Please note: returns are not possible for custom-made products. See the 'Returns' section for all exceptions that apply.
Payment failed, what now?
If your screen shows that the payment failed, you can assume the money was not debited from your account. You can check this directly, as payments are processed immediately by Mollie and are also immediately debited from your bank account. You can then try again. If it fails again, feel free to contact us to check if there's an issue with your payment or its processing.
I am looking for a part but cannot find it
Are you looking for a specific part that we do not have listed on our site? Feel free to call us with your inquiry; we can always check if we can order the product for you.
I want to change my shipping address
If you placed an order and want to change your address details, you can do this easily if you created an account. If you placed an order without an account, please contact us to update your address details. We will then update it in your account.
My package arrived damaged
Occasionally, your order might be damaged during transport. If this is the case, you can return the package to us, and we will ensure you receive a new and undamaged item.