Frequently Asked Questions

Are you a physical shop?

No, we are purely an online shop. That is how we are able to keep our prices low. We do have an office in Amsterdam where you can come and collect an order by appointment. Give us a call or send us an e-mail beforehand and we will make sure your order is ready and that someone is there.

How do I place an order?

You can order easily through our webshop. If ordering does not work, or if you do not have online banking, feel free to call us. We will be happy to help you over the phone.

What is the delivery time?

The delivery time is stated in the product description of each item. That period is what we agree with you, so you always know where you stand before you order.

We almost always have catalytic converter replacements and dB killers in stock. Exhausts are ordered from the manufacturer per order, which means a longer delivery time applies to them. March to August is our peak season and those periods get longer; we take this into account in the delivery times we state.

If we unexpectedly fail to meet an agreed period, we will let you know. You then choose for yourself whether you want to wait or cancel free of charge, after which you will receive your money back within 14 days.

Which shipping service do you use?

We work with DPD, PostNL and UPS. They collect our parcels daily. Orders placed on working days before 15:00 and fully in stock are dispatched the same day. You can read more about this on our shipping page.

I placed an order but did not receive a confirmation

Our e-mails sometimes end up in your junk or promotions folder. Please have a look there to see whether our message has come through. If you cannot find anything, get in touch with us: we will resend the confirmation and check at the same time whether your e-mail address came through correctly.

I have not received a Track & Trace yet

As soon as the carrier has collected your parcel, you will automatically receive the tracking details by e-mail that same day. If the delivery time stated with the item has passed and you still have not received anything, please let us know.

Can I return a product?

Yes. You have a 14-day cooling-off period after receipt to withdraw from your order without giving a reason. Once you have notified us, you then have a further 14 days to send the item back.

The cost of returning is payable by you. The easiest option is our return label: it costs €9.95, is deducted from your refund, and ensures your shipment is automatically linked to your order. You may also send it yourself, at your own expense.

You may unpack the item and assess it just as you would in a shop. If you go further than is necessary to establish its nature and functioning — by fitting an exhaust and starting it, for example — we deduct the diminution in value from the amount to be refunded. An exhaust that has been up to temperature cannot be sold as new again.

We refund within 14 days of your notification, including the standard shipping costs of your original order. If you return only part of your order, those shipping costs are not refunded. The right of withdrawal does not apply to items made to measure specially for you. All conditions and exceptions can be found on our returns page.

Is there a warranty on my order?

The statutory warranty applies to all our items: your order must do what you may reasonably expect of it, given the price and the nature of the product. There is no fixed term attached to it — what you may expect of an exhaust is simply different from what you may expect of a set of gaskets.

Some items additionally carry a manufacturer’s or brand warranty. That comes on top of your statutory rights and never limits them.

If you have a complaint about an item, please contact us with your order number and, where possible, photographs. We will then look for a solution together.

May I use an exhaust without E-keur on public roads?

No. An exhaust system without European type approval is not permitted on public roads. The same applies to catalytic converter replacements and de-cats, which replace or remove the original catalytic converter.

We sell these items solely for use on closed premises or a race circuit. If you do use them on public roads, that is your own responsibility and you may face a fine, a note against your vehicle registration or problems with your insurance.

The product description of each item states whether it carries E-keur approval. If you are unsure, give us a call before you order.

Which exhausts do have E-keur approval?

Part of our range carries European type approval and may be used on public roads. This is always stated in the product description. For those items, keep the certificate supplied with them, as it allows you to demonstrate at a roadside check that your system is approved.

Can I pay later or in instalments?

Yes. During checkout you will see which payment methods are available, including paying later and paying in instalments. If you choose one of these, you enter into the payment agreement directly with the payment provider concerned and not with us. Your payment therefore runs through them.

If you return your order, we will report this to that provider so that your payment obligation is adjusted.

Payment failed, what now?

If your screen shows that the payment has failed, the amount has as a rule not been debited from your account. Our payments run through Mollie and are processed immediately. Sometimes an amount is reserved and automatically reversed by your bank within a few working days. Check your account and then simply try again. If it goes wrong a second time, please contact us and we will look into what is going wrong.

I am looking for a part but cannot find it

Are you looking for a specific part that is not on our site? Feel free to call or e-mail us with your question. We can often still order the item for you.

I would like to change my shipping address

As long as your order has not yet been dispatched, we can change the address. If you have an account, you can change your details there yourself. If you ordered without an account, please contact us as soon as possible and we will change it for you. Once the parcel is on its way, we can no longer change the address.

My parcel arrived damaged

It can happen that an order arrives damaged. Report this to us within two working days of receipt and include photographs of both the packaging and the item. Until the moment you receive the order, the risk of transport damage lies with us, so we will make sure you receive a new and undamaged item. Please keep the original packaging, as it is needed for the carrier’s investigation.

My parcel has not arrived at all

Please contact us if your parcel has still not been delivered two working days after the announced delivery date. We will then open a trace enquiry with the carrier. If the parcel has not been located within five working days after that, we will send a replacement free of charge or refund you the full purchase amount. You do not have to wait for the carrier’s investigation.

I received the wrong or an incomplete item

In that case, please contact us with your order number and a photograph of what you received. We will send the correct item free of charge and, if necessary, arrange the return of the wrong one. Naturally, there are no costs involved for you.

Do I have to fit the exhaust myself?

Yes, we do not carry out fitting. You can fit the exhaust yourself or have a workshop do it for you. You will find a universal fitting guide on our website; please follow it carefully, as damage caused by incorrect fitting is not covered by our additional warranty. Pay particular attention to securing the dB killer, and check it after the first 500 kilometres. Having trouble with the installation? You can always e-mail us with your questions.

Can I have my order delivered abroad?

Yes, we ship internationally. During checkout you will see which countries are available and what the shipping costs are. For deliveries outside the European Union, customs duties, local VAT and clearance costs may be levied. These costs are payable by the recipient and are not included in the shipping costs.

How much VAT do I pay if I live in the EU?

We charge VAT at the rate that applies in your own country. The prices shown on our site include 21% Dutch VAT. As soon as you enter your delivery address at checkout, the VAT is recalculated at your own country’s rate, so your total may be slightly higher or lower than the price shown in the catalogue.

The full amount, including VAT and shipping costs, is always shown before you confirm your order. No import charges are added within the EU.

I am a business in the EU, can I order without VAT?

If you are a business established in an EU Member State other than the Netherlands and you hold a valid VAT identification number, we can supply your order at the 0% intra-Community rate, so without Dutch VAT. Please e-mail us at info@dominator.nl before you order, so that we can check your VAT number and draw up the correct invoice for you.

Please note: we can only apply the 0% rate if the goods are actually shipped to a Member State other than the Netherlands and your VAT number is valid in the EU VIES database. You then account for the VAT yourself in your own country under the reverse-charge mechanism. Businesses established in the Netherlands are always charged 21% Dutch VAT.

What if I order from outside the EU?

Orders delivered outside the European Union are processed without Dutch VAT (21%). The Dutch VAT is removed from the displayed prices as soon as you enter your country at checkout. It makes no difference whether you order as a private individual or as a business.

Please bear in mind that VAT, customs duties or other charges may be levied by the customs authority in your country, depending on your local import rules. Any such charges are payable by the recipient.

Will I receive an invoice with VAT?

Yes, with every order you receive an invoice showing the VAT amount separately.